Return, Exchange, Refund & Cancellation Policy

Last updated: 23/06/26

At Siya Ethnics, we want your shopping experience to be smooth and transparent. This Return, Exchange, Refund & Cancellation Policy explains the conditions under which orders placed on siyaethnics.com may be cancelled, exchanged, replaced, or refunded.

This Policy should be read together with our Terms & Conditions, Shipping Policy, and Privacy Policy. By placing an order with Siya Ethnics, you agree to this Policy.

1. General Policy Overview

We currently sell sarees through siyaethnics.com and ship within India.

As a general rule:

  • Orders may be cancelled only before shipment
  • No cancellation is permitted after an order has been shipped
  • Returns are not accepted for size / fit issues, as sarees are generally standard-size products
  • Used, washed, worn, altered, tag-removed, perfume-smelling, or customer-damaged products are not eligible for return, exchange, replacement, or refund
  • Sale / discounted / promotional items are not eligible for return or exchange, except in the limited cases of verified wrong item, damaged item, or defective item
  • For eligible claims, replacement will be the first remedy; refund will be considered only if replacement is not possible or not feasible, subject to verification and stock availability

2. Order Cancellation

2.1 Cancellation Before Shipment

You may request cancellation of an order only before the order has been shipped / dispatched.

Cancellation requests must be raised as soon as possible by contacting us at:

Please note that a cancellation request is only a request until confirmed by Siya Ethnics. If the order has already been processed for dispatch or handed over to the courier, cancellation may no longer be possible.

2.2 No Cancellation After Shipment

Once an order has been shipped, dispatched, or handed over to the courier partner, it cannot be cancelled.

3. Cash on Delivery (COD) Orders

Where Cash on Delivery is available and selected by the customer:

  • Siya Ethnics may contact the customer by phone call and/or WhatsApp to confirm the COD order before dispatch.
  • If the customer is unreachable, fails verification, provides suspicious details, or does not confirm the order, Siya Ethnics reserves the right to cancel the COD order.
  • If a customer refuses delivery without valid reason, repeatedly places non-serious COD orders, or causes return-to-origin losses, Siya Ethnics reserves the right to:
    • refuse or restrict COD for future orders;
    • cancel future orders;
    • require prepaid payment for future purchases;
    • recover or deduct reasonable shipping / handling / return-related charges where permissible.

4. Return / Exchange Eligibility

Siya Ethnics does not offer open-ended returns for change of mind, personal preference, or size issues.

A return / exchange / replacement / refund request may be considered only in the following limited cases, subject to this Policy:

Eligible claim grounds:

  1. Wrong item received
  2. Damaged item received
  3. Defective item received

All claims are subject to verification by Siya Ethnics.

5. Saree Size / Fit Policy

Since sarees are generally standard-size products, size issue / fit issue / drape preference / styling preference / expectation mismatch regarding fit shall not be considered a valid reason for return, exchange, or refund, unless expressly stated otherwise on the relevant product page.

Accordingly:

  • a saree cannot be returned merely because the customer expected a different fit, drape, look, or styling outcome;
  • no return or exchange will be provided for “size issue” in the ordinary course for sarees.

6. Claim Window

Any claim for wrong item, damaged item, or defective item must be raised within 48 hours of delivery.

Claims raised after 48 hours from the delivery timestamp may be rejected at Siya Ethnics’ sole discretion.

To avoid disputes, customers are strongly advised to inspect the parcel and product immediately upon delivery.

7. Conditions for Acceptance of Any Claim

To be eligible for any exchange, replacement, or refund consideration, the following conditions must be satisfied:

  1. the claim must be raised within the 48-hour claim window;
  2. the product must be unused, unworn, unwashed, unaltered, and in the same condition in which it was delivered;
  3. the original tags, labels, packaging, invoice, and accessories (if any) must be intact and available;
  4. the product must not carry perfume smell, body odor, stains, signs of wear, makeup marks, ironing damage, or any customer-caused damage;
  5. the issue claimed must fall within an eligible claim ground under this Policy;
  6. Siya Ethnics must be satisfied, after verification, that the claim is genuine and eligible.

8. Non-Returnable / Non-Exchangeable Cases

Without limiting the generality of this Policy, no return, exchange, replacement, or refund will be accepted in the following cases:

  1. the product has been used, worn, washed, altered, ironed, or damaged after delivery;
  2. the original tag / label has been removed or original packaging is missing;
  3. the product has perfume smell, body odor, stains, or visible signs of use;
  4. the customer changes their mind after delivery;
  5. the customer does not like the color, feel, fall, drape, styling outcome, or personal appearance of the saree;
  6. the customer claims “size issue” or fit issue for a standard-size saree;
  7. the claim is raised after the 48-hour claim period;
  8. the issue arises from customer mishandling, improper storage, rough use, or failure to inspect the product on time;
  9. the product is a sale, discounted, promotional, clearance, or special-offer item, except in the case of verified wrong item, damaged item, or defective item;
  10. the complaint relates solely to minor, non-material variation in color, texture, weave, print placement, blouse piece finishing, embellishment placement, fall, or appearance that may reasonably occur due to screen settings, photography, production batch, packaging, or sourcing variation.

9. Evidence Required for Claims

To review and process a claim, Siya Ethnics may require one or more of the following:

  • order number;
  • clear photographs of the product from multiple angles;
  • photographs of the shipping package and shipping label;
  • photographs showing the defect / damage / wrong item issue;
  • invoice or proof of purchase;
  • and, where applicable, an unboxing / opening video.

Important:

An unboxing video is strongly recommended and may be required in cases involving:

  • wrong item received;
  • damaged parcel;
  • defective item claim;
  • tampered parcel;
  • missing item / missing component / packaging dispute.

Failure to provide requested evidence may result in rejection of the claim if Siya Ethnics is unable to verify the issue.

10. Inspection and Verification Process

Once a claim is raised, Siya Ethnics may:

  1. review the claim details, images, video, and order records;
  2. request additional information, clarification, or evidence;
  3. verify the complaint internally and/or through logistics or support records;
  4. determine whether the product is eligible under this Policy;
  5. decide whether pickup, replacement, refund, rejection, or another resolution is appropriate.

The decision of Siya Ethnics regarding claim eligibility, subject to applicable law, shall be final based on the evidence made available and verification conducted.

11. Exchange / Replacement Policy

11.1 First Remedy: Replacement / Exchange

For approved eligible claims, replacement / exchange shall ordinarily be the first remedy, subject to:

  • stock availability;
  • serviceability;
  • successful verification of the claim;
  • return of the original item where required.

11.2 If Replacement Is Not Available

If the same product is unavailable, out of stock, discontinued, or replacement is otherwise not feasible, Siya Ethnics may, at its discretion:

  • offer an alternative product / exchange option; or
  • process a refund in accordance with this Policy.

12. Refund Policy

12.1 Refunds Are Not the Default Remedy

Refunds are not automatically available for every complaint. For eligible cases, Siya Ethnics will ordinarily attempt replacement first.

12.2 When a Refund May Be Issued

A refund may be considered only if:

  • the claim is approved under this Policy; and
  • replacement / exchange is not possible, not feasible, or not available; or
  • Siya Ethnics otherwise decides to issue a refund in the specific circumstances.

12.3 Refund Mode

Approved refunds, if any, shall ordinarily be processed to the original payment method used at the time of purchase, unless otherwise required for operational, banking, or technical reasons.

12.4 Refund Timeline

Refund processing timelines may vary depending on the payment method, bank, payment gateway, and internal verification. While Siya Ethnics will attempt to process approved refunds within a reasonable period, the time taken for the refunded amount to reflect in your account may depend on your bank / payment provider.

13. Reverse Shipping / Return Pickup Responsibility

13.1 If the Error Is on Siya Ethnics’ Side

If the approved claim relates to a verified wrong item, damaged item, or defective item attributable to Siya Ethnics, we may:

  • arrange a reverse pickup, where serviceable; or
  • bear / reimburse reasonable return shipping costs, subject to prior approval and verification.

13.2 If the Issue Is Not on Siya Ethnics’ Side

If the issue is due to a customer-side reason, a non-eligible complaint, or a claim that does not fall within this Policy:

  • Siya Ethnics is not obligated to arrange reverse pickup;
  • Siya Ethnics is not obligated to bear return shipping costs;
  • any shipment sent back by the customer without prior approval may be refused or may not be processed.

14. Sale / Discounted / Promotional Items

Products purchased during a sale, with a discount, under a promotion, or as a special offer / clearance item are not eligible for return or exchange, except in the limited case where the customer has received:

  • the wrong item; or
  • a damaged item; or
  • a defective item,

and the claim is raised within the required claim window with sufficient evidence.

15. Wrong Address / Failed Delivery / Refused Delivery

Customers are responsible for entering the correct shipping address, phone number, and delivery details at checkout.

If an order is undelivered, returned, delayed, or otherwise affected due to:

  • incorrect or incomplete address;
  • unreachable customer;
  • refusal to accept delivery without valid reason;
  • repeated failed delivery attempts;
  • customer unavailability;

Siya Ethnics reserves the right to:

  • cancel the order;
  • deduct applicable logistics, return-to-origin, handling, or recovery charges from any eligible refund, if applicable;
  • refuse COD or future orders from the customer;
  • require additional shipping charges for re-dispatch, if re-dispatch is agreed.

16. Return-to-Origin (RTO) and COD Refusal

If a COD order is refused by the customer without valid reason and is returned to Siya Ethnics as Return-to-Origin (RTO), Siya Ethnics reserves the right to:

  • blacklist or restrict COD for future orders from that customer;
  • refuse further orders;
  • recover or deduct reasonable shipping / handling charges where permissible;
  • require prepaid payment for future purchases.

17. No Return Without Prior Approval

Customers must not send any product back to Siya Ethnics without prior written confirmation or approval from our support team.

Any parcel returned without approval, outside the policy window, without sufficient evidence, or for a non-eligible reason may be refused, ignored, or returned at the customer’s risk and cost.

18. Customer Support for Return / Exchange / Refund Requests

For all cancellation, exchange, replacement, or refund requests, please contact:

Siya Ethnics
Email: care@siyaethnics.com
Phone / WhatsApp: 7999878817

Please include:

  • your order number;
  • registered phone number / email;
  • clear explanation of the issue;
  • photographs and, where possible, an unboxing video.

19. Siya Ethnics’ Right to Refuse Abusive or Fraudulent Claims

Siya Ethnics reserves the right to reject any request or take appropriate action if we reasonably believe that:

  • the claim is false, abusive, manipulated, or fraudulent;
  • the customer has intentionally damaged the product;
  • the customer is misusing return / refund / COD / exchange processes;
  • the same customer has a pattern of repeated suspicious complaints, non-serious orders, or delivery refusals;
  • evidence submitted is insufficient, inconsistent, or misleading.

20. Changes to This Policy

Siya Ethnics reserves the right to amend, update, modify, or replace this Return, Exchange, Refund & Cancellation Policy at any time. Any updated version will be posted on the Website with the revised “Last updated” date. Continued use of the Website after such update shall constitute your acceptance of the revised Policy, subject to applicable law.

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