Shipping Policy

Last updated: 23/06/26

This Shipping Policy explains how Siya Ethnics (“Siya Ethnics”, “we”, “us”, “our”) processes, dispatches, ships, and delivers orders placed on siyaethnics.com. By placing an order on the Website, you agree to this Shipping Policy together with our Terms & Conditions and Return / Exchange / Refund & Cancellation Policy.

1. Shipping Coverage

Siya Ethnics currently ships within India only.

We do not currently offer international shipping unless specifically stated on the Website or otherwise confirmed by us in writing.

2. Order Processing and Dispatch Timeline

Orders are generally processed and dispatched within 2 to 4 business days from the date of order confirmation, successful payment, or order verification, as applicable.

Please note:

  • business days exclude Sundays, public holidays, and certain operational closure days;
  • dispatch timelines are estimates and may vary depending on stock availability, order volume, quality checks, operational constraints, courier partner schedules, force majeure events, or verification requirements;
  • certain orders, including Cash on Delivery (COD) orders, may require manual review or confirmation before dispatch.

Siya Ethnics reserves the right to delay, hold, or cancel dispatch in cases involving fraud checks, verification issues, address issues, payment concerns, suspicious activity, stock issues, or force majeure events.

3. Delivery Timeline

Once dispatched, orders are generally delivered within 5 to 7 business days, depending on the delivery location, courier serviceability, local logistics conditions, weather, public holidays, and other external factors.

Please note that delivery timelines are estimated only and are not guaranteed. Delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • remote or non-serviceable delivery areas;
  • weather disruptions;
  • public holidays or regional restrictions;
  • courier network delays;
  • strikes, lockdowns, transport issues, or force majeure events;
  • incorrect address / customer non-availability / verification delays.

4. Shipping Charges

Siya Ethnics currently offers free shipping on orders, unless otherwise stated on the Website, during a promotional campaign, or at checkout.

We reserve the right to modify shipping charges, introduce minimum-order thresholds, or revise shipping benefits in the future. Any applicable shipping charge, if introduced, will be displayed at checkout before the order is placed.

5. Shipping Address and Customer Responsibility

Customers are solely responsible for providing a complete, accurate, and deliverable shipping address, along with a valid mobile number, email address, and recipient details at the time of placing the order.

Siya Ethnics shall not be responsible for delay, failed delivery, return-to-origin, re-shipping cost, or loss arising from:

  • incorrect or incomplete address;
  • wrong pin code;
  • incorrect recipient name or phone number;
  • customer unavailability;
  • inability to contact the customer;
  • any inaccurate information provided by the customer.

If a customer notices an address error after placing the order, the customer should contact Siya Ethnics immediately. While we may try to assist before shipment, we do not guarantee that address changes will be possible once order processing has started.

6. Cash on Delivery (COD) Verification

Where Cash on Delivery is available and selected:

  • Siya Ethnics may verify the order through phone call, SMS, or WhatsApp before dispatch;
  • if the customer is unreachable, fails verification, or does not confirm the order within a reasonable time, Siya Ethnics may delay or cancel the order;
  • Siya Ethnics reserves the right to disable COD for selected customers, pincodes, order values, or suspicious orders at its sole discretion.

COD availability is subject to serviceability, internal risk review, order history, and operational feasibility.

7. Order Tracking

Once your order is dispatched, Siya Ethnics may provide shipment / tracking details by email, SMS, WhatsApp, through your customer account, or via the Website, depending on the systems available.

Tracking updates are generally dependent on courier scans and third-party logistics systems. Accordingly, there may be delays or inaccuracies in the tracking status displayed by the courier partner or shipping platform.

8. Delivery Attempts and Customer Availability

Courier partners may make one or more delivery attempts depending on their internal policy and service standards. Customers are expected to remain reachable and available to receive the order.

If delivery fails because:

  • the customer is unavailable;
  • the customer does not answer calls from the courier;
  • the address is incorrect or incomplete;
  • the customer refuses delivery without valid reason;
  • the customer fails COD verification or acceptance;
  • access to the delivery location is restricted;

the shipment may be delayed, returned, cancelled, or marked undeliverable.

9. Failed Delivery, Return-to-Origin (RTO), and Refused Orders

If a shipment cannot be delivered and is returned to Siya Ethnics due to reasons attributable to the customer, including but not limited to:

  • wrong or incomplete address;
  • customer unavailable / unreachable;
  • refusal to accept delivery without valid reason;
  • failed COD confirmation;
  • repeated failed delivery attempts;

Siya Ethnics reserves the right to:

  1. cancel the order;
  2. treat the shipment as Return-to-Origin (RTO);
  3. refuse re-dispatch unless additional conditions are met;
  4. recover, deduct, or charge reasonable shipping, handling, re-shipping, or return-related costs where permissible;
  5. restrict COD or future orders for such customer.

If re-dispatch is requested and approved after an RTO event, the customer may be required to pay additional shipping or handling charges in advance.

10. Delay in Shipment or Delivery

While Siya Ethnics strives to dispatch and deliver within the stated timelines, delays may occur due to factors beyond our control, including:

  • high order volume;
  • stock verification or quality check issues;
  • courier network delays;
  • weather conditions;
  • public holidays or local restrictions;
  • transport disruption;
  • operational emergencies;
  • force majeure events.

Siya Ethnics shall not be liable for any indirect loss, inconvenience, disappointment, or delay caused by such circumstances, although we will try to assist customers wherever reasonably possible.

11. Partial Shipment / Split Shipment

In the ordinary course, Siya Ethnics may attempt to ship an order in a single shipment. However, we reserve the right, where operationally necessary, to ship items separately, partially fulfill an order, or dispatch in multiple packages, especially in cases involving stock movement, logistics constraints, or serviceability limitations.

If split shipment is used, customers may receive separate tracking updates and separate delivery timelines for different items or parcels.

12. Packaging and Inspection on Delivery

Customers are advised to inspect the outer package and product promptly upon delivery.

If the parcel appears tampered with, damaged, opened, or materially compromised at the time of delivery, customers should, where possible:

  • record an unboxing / opening video;
  • take photographs of the parcel and shipping label;
  • contact Siya Ethnics immediately.

For claims relating to wrong item, damaged item, or defective item, customers should refer to our Return / Exchange / Refund & Cancellation Policy and raise the issue within the applicable claim window.

13. Risk and Title in Products

Risk in the product generally passes to the customer upon delivery of the order to the delivery address provided by the customer or to the person accepting delivery on the customer’s behalf.

However, ownership / title in the goods shall be subject to receipt of full payment and completion of the transaction in accordance with our Terms & Conditions.

14. Incorrect or Incomplete Orders

If you receive the wrong item, a damaged item, or a defective item, you must notify Siya Ethnics within 48 hours of delivery in accordance with our Return / Exchange / Refund & Cancellation Policy.

To process such a claim, Siya Ethnics may request:

  • order details;
  • photographs of the item and package;
  • invoice details;
  • and, where applicable, an unboxing video.

15. Shipping Partner / Third-Party Logistics Disclaimer

Siya Ethnics may use third-party logistics partners, courier companies, shipping aggregators, and shipping tools to fulfill orders. Delivery timelines, tracking scans, shipment movement, and courier service quality may depend on such third-party providers.

While we will coordinate with logistics partners wherever possible, Siya Ethnics is not responsible for every courier-side delay, scan gap, service disruption, or third-party operational issue beyond our reasonable control.

16. Contact for Shipping-Related Queries

If you have any shipping, dispatch, tracking, or delivery-related questions, you may contact us at:

Siya Ethnics
Email: care@siyaethnics.com
Phone / WhatsApp: 7999878817

Please share your order number and registered contact details for faster assistance.

17. Changes to This Shipping Policy

Siya Ethnics reserves the right to amend, update, modify, or replace this Shipping Policy at any time. Any revised version will be posted on the Website with the updated “Last updated” date. Continued use of the Website after such update constitutes acceptance of the revised Policy, subject to applicable law.

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