Terms & Conditions

Last updated: [23/06/26]

Welcome to siyaethnics.com (“Website”), operated by Siya Ethnics, owned and operated by Preeti Sisodia Swarnkar (“Siya Ethnics”, “we”, “us”, “our”). By accessing, browsing, using, or placing an order through this Website, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, please do not use this Website.

These Terms govern your use of the Website, purchase of products from the Website, and all related services provided by Siya Ethnics.

1. Business Information

Website Name: Siya Ethnics / siyaethnics.com
Owner / Proprietor: Preeti Sisodia Swarnkar
Registered / Business Address: Tower-4, Flat-804, Lotus Boulevard, Sector 100, Noida, Uttar Pradesh, India
Customer Support Email: care@siyaethnics.com
Customer Support Phone / WhatsApp: 7999878817
Grievance Officer: Preeti Sisodia Swarnkar
Grievance Email: preeti@siyaethnics.com
Grievance Contact Number: 7999878817
Grievance Address: Same as above

For the purpose of these Terms, “you”, “your”, “user”, or “customer” means any person accessing the Website, creating an account, or purchasing products through the Website.

2. Acceptance of Terms

By using the Website, you represent that you have read, understood, and agreed to these Terms, our Privacy Policy, Shipping Policy, and Return / Exchange / Refund / Cancellation Policy, all of which are incorporated into these Terms by reference.

If you are using the Website on behalf of another person or entity, you represent that you are authorized to bind such person or entity to these Terms.

3. Eligibility to Use the Website

By using this Website, you represent that:

  1. you are legally capable of entering into a binding contract under applicable law;
  2. all information provided by you is true, accurate, current, and complete;
  3. you will use the Website only for lawful purposes and in accordance with these Terms; and
  4. you will not use the Website for fraudulent, abusive, unauthorized, or illegal activities.

We reserve the right to refuse access, suspend accounts, cancel orders, or restrict services if we reasonably believe that a user has violated these Terms or engaged in misuse, fraud, or suspicious activity.

4. Scope of Services

Siya Ethnics sells sarees through the Website for delivery within India only. Product availability, pricing, dispatch timelines, delivery timelines, and promotional offers may change from time to time at our sole discretion without prior notice, subject to applicable law.

We reserve the right to discontinue, modify, suspend, or restrict any product, feature, service, offer, or part of the Website at any time.

5. Account Registration and Account Security

You may be permitted to create an account on the Website to place orders, manage preferences, view order history, and use other Website features.

If you create an account, you agree that:

  1. you will provide accurate, complete, and updated account information;
  2. you are responsible for maintaining the confidentiality of your login credentials;
  3. you are solely responsible for all activities conducted through your account;
  4. you will immediately notify us of any unauthorized use of your account or security breach; and
  5. we may suspend or terminate your account if we reasonably believe that the account is being used fraudulently, unlawfully, or in violation of these Terms.

We shall not be liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.

6. Product Information and Availability

We make reasonable efforts to display accurate descriptions, specifications, images, pricing, and availability of products on the Website. However:

  1. product images are for illustrative purposes only;
  2. actual color, tone, texture, and appearance may vary slightly depending on screen settings, display resolution, lighting conditions, photography, and device configuration;
  3. minor variations in weave, print placement, texture, blouse piece finishing, embellishment placement, fall, or other non-material aspects may occur depending on fabric, batch, production process, packaging, or sourcing;
  4. all products are subject to availability; and
  5. errors in product descriptions, images, pricing, or availability may occasionally occur.

We reserve the right to correct any errors, inaccuracies, or omissions, and to update or cancel orders if any information on the Website is found to be inaccurate, including after an order has been placed, subject to applicable law.

7. Pricing and Payment

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified.

7.1 Pricing

Prices shown on the Website are subject to change at any time without prior notice. The price charged for an order will be the price displayed at the time the order is successfully placed, subject to verification, technical errors, pricing errors, or payment issues.

7.2 Payment Methods

We may accept one or more of the following payment methods, subject to availability on the Website or checkout page:

  • UPI
  • credit cards
  • debit cards
  • net banking
  • wallets
  • cash on delivery (if available for your order / serviceable location)

Payments may be processed through third-party payment processors, gateways, or checkout service providers, including Shiprocket Checkout and associated payment partners. By proceeding with a payment, you authorize the relevant payment service provider to process your transaction.

7.3 Payment Authorization

We reserve the right to refuse, cancel, hold, or manually verify any order or payment transaction if we suspect fraud, abuse, pricing error, payment failure, unauthorized use, or any other legitimate business or legal concern.

7.4 No Liability for Payment Gateway Interruptions

We shall not be liable for any delay, failed transaction, bank issue, payment gateway outage, OTP issue, card issue, UPI issue, or technical interruption arising from third-party payment service providers, banks, networks, or payment systems.

8. Orders and Order Acceptance

Placing an order on the Website constitutes an offer by you to purchase the selected product(s) subject to these Terms.

An order shall be deemed accepted only when:

  1. your payment is successfully authorized or your order is confirmed by us, as applicable; and
  2. the order is processed and accepted by Siya Ethnics.

We reserve the right to reject, cancel, or refuse any order at our sole discretion, including but not limited to the following circumstances:

  • product is unavailable or out of stock;
  • pricing or listing error;
  • suspicion of fraud, abuse, or unauthorized transaction;
  • repeated failed deliveries or refusal to accept COD orders;
  • incomplete, incorrect, or unverifiable customer information;
  • serviceability limitations;
  • breach of these Terms.

If an order is cancelled by us after payment has been successfully received, the eligible amount will be refunded in accordance with our applicable refund process.

9. Shipping and Delivery

We currently ship products within India only.

9.1 Dispatch Timeline

Orders are generally dispatched within 2–4 business days from order confirmation, subject to product availability, operational circumstances, holidays, courier constraints, force majeure events, and verification requirements.

9.2 Delivery Timeline

Estimated delivery timelines are generally 5–7 business days after dispatch, depending on destination, courier network, local conditions, public holidays, weather events, and other factors beyond our control. Delivery timelines are estimates only and are not guaranteed.

9.3 Shipping Charges

We currently offer free shipping unless otherwise specified on the Website, promotional campaign, or checkout page.

9.4 Delivery Address Responsibility

You are responsible for providing a complete, accurate, and deliverable shipping address, contact number, and recipient details. Siya Ethnics shall not be responsible for delays, failed delivery attempts, re-shipping charges, return-to-origin charges, or loss caused by incorrect, incomplete, misleading, or outdated delivery information provided by you.

9.5 Failed Delivery / Refused Delivery

If delivery fails due to incorrect address, unavailability of the customer, refusal to accept delivery without valid reason, non-contactability, or repeated failed attempts, we reserve the right to:

  • cancel the order;
  • deduct shipping / handling / return-to-origin / recovery charges from any refund, if applicable;
  • refuse future COD orders or future orders from the customer; and/or
  • require the customer to bear any re-shipping or recovery costs.

Further details regarding delivery, return-to-origin, re-shipping, and shipping timelines may be set out in our Shipping Policy.

10. Cancellation Policy

10.1 Cancellation Before Shipment

Orders may be cancelled only before shipment, subject to order status and operational feasibility. Cancellation requests must be made promptly by contacting us at care@siyaethnics.com or our support number.

10.2 No Cancellation After Shipment

Once an order has been shipped, dispatched, or handed over to the courier partner, it cannot be cancelled.

10.3 COD Refusal / Abuse

If a customer places a Cash on Delivery order and refuses delivery without valid reason, repeatedly places non-serious orders, or causes return-to-origin losses, Siya Ethnics reserves the right to:

  • restrict COD for such customer;
  • cancel future orders;
  • refuse service;
  • recover reasonable shipping or handling charges where permissible; and/or
  • require prepaid payment for future orders.

11. Returns, Exchanges, Refunds and Claim Conditions

Your purchase is also governed by our Return / Exchange / Refund / Cancellation Policy. In case of conflict, the specific return / refund policy may apply in addition to these Terms.

11.1 General Return / Exchange Restrictions

Products shall not be eligible for return, exchange, or refund if:

  • the product has been used, worn, washed, altered, ironed, or damaged after delivery;
  • the original tags, labels, packaging, invoice, or accessories are missing;
  • the product has perfume smell, body odor, stains, signs of use, or any customer-caused damage;
  • the request is made after the applicable claim window;
  • the item is a sale, discounted, promotional, or clearance item (unless otherwise stated or required by law);
  • the complaint relates solely to minor non-material variation in color, weave, print placement, texture, fall, finishing, or appearance as described in these Terms;
  • the issue arises due to customer misuse, improper handling, or failure to inspect the product upon delivery.

11.2 Eligible Claim Grounds

Subject to verification and policy conditions, claims may be considered for:

  • wrong item received;
  • damaged item received;
  • defective item received.

11.3 Saree Size / Fit

As sarees are generally standard-size products, size issue / fit issue / personal preference / styling preference shall not be treated as a valid ground for return or exchange, unless expressly stated otherwise on the product page.

11.4 Claim Window

Any eligible claim must be raised within 48 hours of delivery.

11.5 Evidence / Verification

To process a claim, we may require:

  • clear photographs of the product and packaging;
  • parcel label / invoice details;
  • order number;
  • and, where applicable, an unboxing / opening video showing the issue.

An unboxing video is strongly recommended and may be required in cases involving wrong item, damage, tampering, missing item, or other delivery-related disputes.

11.6 Reverse Shipping Responsibility

  • If the issue is due to our error (including wrong product, damaged item, or verified defect), we may arrange pickup or bear reasonable return shipping costs, subject to verification.
  • If the issue is due to customer-side reasons or a non-eligible claim, we are not obligated to arrange return pickup, exchange, refund, or reimbursement of shipping charges.

11.7 Remedy

Where a claim is approved, Siya Ethnics may, at its sole discretion and subject to stock availability and policy conditions, provide one of the following:

  • replacement / exchange;
  • refund to the original payment method; or
  • another commercially reasonable resolution.

12. Promotional Offers, Coupons and Discounts

We may issue discount codes, coupons, offers, credits, or promotional benefits from time to time. All such promotions are subject to separate terms, validity conditions, stock availability, minimum order requirements, and our right to withdraw or modify the promotion at any time.

We reserve the right to cancel, refuse, reverse, or disqualify any promotional benefit if we reasonably believe there has been:

  • misuse, abuse, duplication, manipulation, or fraudulent use of a coupon or offer;
  • bulk purchasing or resale behavior;
  • suspicious order patterns;
  • technical exploitation or unauthorized stacking of offers.

13. Intellectual Property Rights

All content available on the Website, including but not limited to text, product descriptions, logos, trademarks, trade names, graphics, website layout, images, icons, designs, software elements, page styling, policy content, compilations, and other material (“Content”) is owned by or licensed to Siya Ethnics and is protected under applicable intellectual property laws.

You may not, without our prior written consent:

  • copy, reproduce, republish, upload, post, transmit, distribute, modify, display, exploit, scrape, frame, mirror, or commercially use any Website content;
  • use our brand name, logo, product images, product descriptions, or website design for resale, impersonation, marketplace listing, advertising, or any commercial purpose;
  • create derivative works based on our content; or
  • use data mining, bots, scraping tools, or automated systems to extract Website content or pricing information.

Unauthorized use may result in suspension of access and legal action.

14. User Conduct

You agree not to use the Website to:

  1. violate any applicable law, regulation, or third-party rights;
  2. submit false, misleading, defamatory, abusive, obscene, fraudulent, or unlawful content;
  3. interfere with Website security, operations, or functionality;
  4. attempt unauthorized access to accounts, systems, or data;
  5. upload malware, malicious code, spam, or harmful content;
  6. impersonate another person or misrepresent your identity;
  7. place fake, speculative, fraudulent, or abusive orders;
  8. misuse promotional offers, refunds, COD, reviews, or customer support channels.

We reserve the right to suspend access, remove content, block accounts, or take legal action in the event of misuse.

15. Reviews, Feedback and User-Submitted Content

If you post reviews, comments, suggestions, feedback, ratings, photos, or other content on the Website or in connection with our services, you represent that such content:

  • is truthful and based on your genuine experience;
  • does not violate any law or third-party rights;
  • is not defamatory, abusive, obscene, infringing, misleading, or fraudulent.

By submitting such content, you grant Siya Ethnics a non-exclusive, royalty-free, worldwide, transferable right to use, reproduce, publish, display, adapt, store, and use such content for customer service, product display, promotional, marketing, social media, or business purposes, subject to applicable law.

We reserve the right, but not the obligation, to moderate, reject, remove, or edit any user content.

16. Third-Party Services and Links

The Website may use or integrate third-party platforms, plugins, payment gateways, shipping tools, analytics tools, review systems, communication services, or external links, including WooCommerce, Shiprocket Checkout, courier providers, payment processors, and related service providers.

We are not responsible for:

  • the availability, interruption, security, or performance of third-party services;
  • third-party website content or policies;
  • errors, downtime, or failures caused by external providers; or
  • any loss arising solely from the acts or omissions of third-party service providers, to the extent permitted by law.

Your use of third-party services may also be governed by their own terms and privacy policies.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website, products, content, and services are provided on an “as is” and “as available” basis.

While we strive to maintain accuracy and quality, Siya Ethnics does not guarantee that:

  • the Website will always be uninterrupted, secure, error-free, or available at all times;
  • product descriptions, images, pricing, or availability will always be fully error-free;
  • colors, textures, or appearance will match exactly across all devices or conditions;
  • delivery timelines will always be met in every case.

Nothing in these Terms excludes any consumer rights that cannot lawfully be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by law, Siya Ethnics, its owner, affiliates, employees, representatives, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or remote damages arising out of or in connection with:

  • your use of or inability to use the Website;
  • delay, disruption, or failure of the Website or third-party services;
  • payment failure, banking issue, gateway issue, or technical issue;
  • delay in shipping caused by courier, weather, force majeure, public events, or operational constraints;
  • misuse of the product contrary to instructions or intended use;
  • minor color / weave / finish / display variation;
  • unauthorized access caused by your own negligence in handling account credentials.

Our aggregate liability, if any, in relation to any order or claim shall not exceed the amount actually paid by you for the specific product giving rise to the claim, except where a higher liability cannot be excluded under applicable law.

19. Indemnity

You agree to indemnify, defend, and hold harmless Siya Ethnics, its owner, affiliates, officers, employees, agents, and service providers from and against any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal costs) arising from:

  • your breach of these Terms;
  • your misuse of the Website;
  • your violation of any law or third-party rights;
  • your fraudulent transaction, abusive order, false claim, or misuse of reviews, promotions, COD, or refund mechanisms.

20. Force Majeure

Siya Ethnics shall not be liable for any failure, delay, or interruption in performance caused by events beyond our reasonable control, including but not limited to natural disasters, floods, fire, epidemic, pandemic, war, civil disturbance, strikes, government restrictions, internet outages, courier disruption, logistics failure, cyber incidents, power failures, or acts of God.

21. Privacy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, store, and process your personal information. By using the Website or placing an order, you consent to such collection and use in accordance with our Privacy Policy, subject to applicable law.

22. Grievance Redressal

If you have any complaint or grievance regarding the Website, product, order, service, payment, or these Terms, you may contact our Grievance Officer:

Name: Preeti Sisodia Swarnkar
Email: preeti@siyaethnics.com
Phone: 7999878817
Address: Tower-4, Flat-804, Lotus Boulevard, Sector 100, Noida, Uttar Pradesh, India

We aim to acknowledge grievance-related complaints within 48 hours of receipt. Resolution timelines may depend on the nature of the complaint, documents required, operational constraints, and applicable law.

23. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, the courts at Noida, Uttar Pradesh shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms, the Website, or any transaction conducted through the Website.

24. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a competent authority, such provision shall be severed to the extent of such invalidity or unenforceability, and the remaining provisions shall continue in full force and effect.

25. Waiver

No failure or delay by Siya Ethnics in exercising any right, remedy, or provision under these Terms shall operate as a waiver of such right or provision.

26. Changes to These Terms

We reserve the right to update, modify, amend, or replace these Terms at any time at our sole discretion. Updated Terms will be posted on the Website with the revised “Last updated” date. Your continued use of the Website after such update constitutes your acceptance of the revised Terms.

27. Contact Us

For customer support, order-related queries, or policy-related questions, please contact:

Siya Ethnics
Email: care@siyaethnics.com
Phone / WhatsApp: 7999878817
Address: Tower-4, Flat-804, Lotus Boulevard, Sector 100, Noida, Uttar Pradesh, India

 

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